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UC&C Solutions    

Unified Communications and Collaboration is a specialty on which the Baix team has been focused for over a decade.  We have been pioneers in the converged voice and video space including leading several of the earliest and largest VoIP deployments in North America and implementing some of the first mobile-only solutions for corporations.  Our team members were among the earliest adopters of SIP Trunking and highly centralized and converged unified communications, helping to define and shape the Unified Communications evolution..  
Our teams have been involved in, or lead, the implementation of corporate-wide UC for implementation up to 200,000+ phones as well as robust audio and video conferencing systems including large scale Telepresence video conferencing deployments.

Nowhere is the Business/IT partnership more important than in the Unified Communications and Collaboration space.  The Baix Framework contains a series of activities focused on truly understanding how the business functions in its daily processes and activities and actively seeks to determine how communications can be integrated into those functions.  This may include process enhancements for the business or IT or integration into existing applications suites in order to drive productivity or increase revenue.  
We offer the following specialized Unified Communication and Collaboration solutions:  
UCC Strategy and Planning
UCC Strategy and Planning includes the development of UC&C Guiding Principles, Strategic Plan, Service and Technology Roadmaps      
Unified Communications   
The Baix Unified Communications practice focuses on the delivery of telephony services via IP and the integration of legacy telephony systems  
Customer Collaboration   
The Customer Collaboration practice focuses on all elements of Customer Care including traditional Contact Center functionality as well as emerging contact center trends such as video and chat  
Collaboration Applications   
Collaboration Applications extend the use of Unified Communications and Customer Collaboration and fully utilize the advantages gained by converging voice and data services.    
Video and Telepresence Services   
The Baix Corporation Video practice supports a wide range of video solutions from large high-definition room-based video conferencing to smaller room-based solutions for solutions such as telemedicine and virtual expert.  Video can also be used for non-conferencing solutions such as video content delivery systems used by learning institutions and video message delivery used by customer care organizations.   
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